Contact

How Can We Help Today?

Whether you have a question about a massage chair, sauna, or patio set, our team is ready to help. Owned and operated by Virevance, LLC.

We typically respond within 24 hours
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Email
support@Virevance.com
Within 24 hours
Phone
1-800-828-HOME (4663)
Mon-Fri, 9 AM - 5 PM PT
Common Questions

Frequently Asked Questions

How long does shipping take?

Orders are processed within 1 to 3 business days. Transit time is typically 5 to 8 business days within the Continental U.S. (excludes AK/HI). Larger items like massage chairs, saunas, and patio furniture sets may ship via freight carrier, and tracking details will be emailed once your order is on its way.

How do I track my order?

Once your order ships, you will receive a confirmation email with a tracking number. You can use that number to follow your shipment directly through the carrier's website. If you need additional help, send us a message and we will look into it for you.

What is your return policy?

We offer 30-Day Returns on eligible items. If something is not quite right, please review our Return Policy page for full details on how to start a return. Our team is happy to walk you through the process if needed.

Can I exchange an item for a different model?

Please refer to our Return Policy for specific conditions and reach out to us so we can coordinate the details for your particular item.

What kind of maintenance do massage chairs and infrared saunas need?

Massage chairs generally need occasional wipe-downs with a soft cloth and periodic checks on moving components per the manufacturer's guide. Infrared saunas benefit from regular interior wiping after use and ensuring proper ventilation around the unit. Each product page includes care recommendations specific to that model.

How do I choose between different patio furniture materials?

Material choice depends on your climate and how you plan to use the space. Weather-resistant wicker and aluminum frames work well in varied conditions, while teak offers a classic look that develops a natural patina over time. Our product descriptions detail the specific materials used so you can match them to your outdoor environment.

Do you charge sales tax?

Sales tax, if applicable, is calculated and displayed at checkout.

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Massage Chairs
Infrared Saunas
Patio Furniture and Fire Tables
Shipping and Delivery
Returns and Exchanges
Availability

Business Hours

Monday – Friday 9:00 AM - 5:00 PM PT
Saturday – Sunday Closed
Our Promise

Our Commitment to You

Quick Responses

We aim to reply to every email within 24 hours during business days.

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Free Continental Shipping

Free shipping on most orders within the Continental U.S., excluding Alaska and Hawaii.

30-Day Returns

Not the right fit for your space?